We want you to feel calm about paying, too. This policy explains how cancellations and refunds work for Spaces.fm Premium. It works together with §4 and §5 of the Terms of Service.
Free trial
Premium starts with a 7-day free trial. We remind you by email before it ends. Cancel anytime during the trial in Account → Manage billing and you will not be charged at all.
Cancelling a paid subscription
You can cancel at any time. Your access continues until the end of the current paid period; we don’t pro-rate cancellations you initiate. (If we ever materially degrade the paid service, Terms §8 gives you a pro-rata refund instead.)
Founding members, please note: the founding price applies while your subscription stays active and uninterrupted. If you cancel, the founding price is lost permanently. Resubscribing later is at the standard price (Terms §4).
Your EU withdrawal right and what you agreed at checkout
As an EU/EEA consumer, you have a statutory 14-day right of withdrawal from the day your subscription contract is concluded (for a trial, the day the trial starts).
Because Spaces.fm is digital content supplied immediately, you gave this express consent at checkout:
“I expressly request immediate access to Spaces.fm Premium and acknowledge that I thereby lose my 14-day right of withdrawal.”
That consent means the statutory withdrawal right ended when your access began. You can always cancel to stop future renewals.
Our goodwill policy (independent of the statutory right)
We would rather refund than argue. Independently of any legal obligation, we will refund on request:
- A first charge you didn’t intend: if you forgot to cancel the trial, write to us within 14 days of that first charge and we will refund it in full.
- An accidental renewal: if you meant to cancel and a renewal was charged, write within 14 days of the charge; if the period is substantially unused, we will refund it.
- Technical failures: if a fault on our side genuinely prevented you from using what you paid for, we will refund or credit the affected period.
Goodwill refunds are processed to the original payment method, normally within 14 days. Refunding a founding-price charge under this policy does not by itself end your founding price. Only cancellation or terminal payment failure does (Terms §4). We reserve the right to decline goodwill refunds in cases of abuse.
Mexico and other countries
Outside the EU, the goodwill policy above applies in the same way, and any mandatory consumer protections of your country apply in addition. Mexican consumers may also contact PROFECO.
How to contact us
Email legal@spaces.fm from your account address. Include the receipt reference if you have it. We aim to respond within 5 business days.